Domestic U.S. Return Policy
- -HOLIDAY GIFT RETURNS: All eligible, non-final sale items, ordered between November 24th, 2023 and December 25th, 2023 will be eligible for exchange through our return portal until January 9th, 2024. Orders made after December 25th will be eligible for return with our standard policy, noted below. For your convenience, we offer our customers the option to return eligible products within 14 days of delivery towards an exchange or store credit.
- -Our return policy permits returns/exchanges via store credit/gift card within 14 days of delivery. We do not process returns for reimbursement back to original form of payment.
- -All items sold at a discounted rate are FINAL SALE.
- -Certain products are non-returnable (including, but not limited to “Final Sale” items, international orders, accessories, home goods, and any discounted items or purchases from the Boys Lie Warehouse Site).
- -Once your order has been placed, we are unable to make any changes (including, but not limited to: address changes, adding / removing items, adjusting sizes ordered, honoring a discount code, canceling an order, etc).
- -Discount codes cannot be combined, nor can multiple codes be applied to a single order.
- -Special promotional or discount codes cannot be applied to completed orders. After an order is confirmed, we are unable to refund or honor promo codes.
- -PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, CONNECTED HANG TAGS AND/OR MATERIALS CANNOT BE ACCOMMODATED. RETURNS/EXCHANGES WILL BE NOT BE ACCEPTED IF THE HANG TAG IS REMOVED.BOYS LIE DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS.
- -For U.S. returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus a $9.95 shipping and handling fee.
- -You will be given the option to use the credit to “Shop Now” on our online store. If you choose this option you will be given an extra $10 of credit to use immediately for your purchase. If you do not use your store credit immediately to “Shop Now”, the extra $10 of store credit will not be available at a later date.
- -Please allow 3-5 business days for store credit processing upon receiving returned item(s).
- -Note: For inquiries about items purchased directly from our website, please reach out to firstname.lastname@example.org. For items purchased anywhere else, please reach out to the respective third-party vendor’s team for all policy or quality inquiries (including returns, damages, defects, or refunds).
- -All international orders are final sale and are ineligible for a return / exchange. If you have an issue with your international order, please contact our customer service team at email@example.com with your order number.
- -Important: Duties and/or customs are not included in our prices. The duties / customs fees associated with your order are considered non-refundable by Boys Lie. You will need to reach out to your local customs agency to further process a refund.
You can expect a response from our customer service team within 2-4 business days of receiving your email. Our office hours are 9am-5pm PST, Monday-Friday.